The client has the right to return purchased items within 14 days from the date of receipt of the goods. Customers wishing to exercise the right of withdrawal must give notice to TLUXY using the returns area available at the following link: MAKE A RETURN.
The customer can access the returns area and select the order and the products he wishes to return indicating the reason for the return. Our Customer Service will then approve the return request and the customer will receive an email with the return number and all the instructions to organize the return, through which it will be possible to download all the related documentation.
We remind that the return code must be indicated in the form included in the package.
Once authorized, the customer can prepare the package using the original packaging and the agreed carrier will collect it at the address indicated.
Only one return request per order is allowed.
The cost of returns varies according to the geographical area to which the package has been shipped; for this reason, refer to the table below which gives an indication for each destination. Where due, the cost of the return will be deducted from the refund having checked the integrity of the product/s and after the right of withdrawal has been confirmed.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
|RUSSIA||At Customer's charge*||
|REST OF THE WORLD||€30.00||
* Only for Russia:
To proceed with the return, the customer must enter the return request from the RETURNS AREA of our site. After the return authorization confirmation email, the customer can only return their order independently, we are not able at the moment to provide assistance on returns from Russia.
Therefore, it will be necessary to contact the transport company of preference in order to organize the collection and return the package to our warehouse. On the waybill it must be indicated that the duties will be paid by the recipient (TRADE LUX ITALIA SRL), while the cost of the return shipment will be fully charged to the customer and is not refundable. The goods must be sent by traceable courier to the following address: TRADE LUX ITALIA SRL - Via A. Manzoni 112/b, 80123 Napoli - ITALY. If the package is shipped without a tracking number and is lost, TLUXY declines all responsibility and cannot refund the customer.
TERMS AND CONDITION- Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
- Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
- Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
- Items sent back to us without first requesting a return will not be accepted.
If the above return conditions are not wholly or partially met, TLUXY reserves the right to refuse the return, and therefore has the right to return the Product to the User, following payment by the User of all additional shipping costs.
The fastest way to ensure you get what you want is make a separate purchase for a new item after returning the item(s) you received.
Refunds will be processed as soon as returned items have been checked and accepted by TLUXY.IT
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal and other payments methods will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase.
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Shipping costs incurred will not be refunded.
You can always contact us for any return question at email@example.com